Terms and Conditions

Wineland Nannies is a childcare provision introduction agency, of 34 Main Road, Franschhoek, 7690. 

For the purposes of theseTerms and Conditions, persons registered with Wineland Nannies and offered childcare bookings through Wineland Nannies are referred to as “Nannies / Sitters”  and persons who contract with Wineland Nannies for the purpose of being introduced to Nannies / Sitters through Wineland Nannies are referred to as “Clients”

Scope of Service

  • Wineland Nannies acts as an introduction and booking agency providing carefully vetted, experienced childcare professionals 

  • Wineland Nannies does not employ the Nannies / Sitters booked by Clients 

  • Wineland Nannies provides Nannies / Sitters introduction services and will endeavour to introduce to the Client, Nannies / Sitters on Wineland Nannies register 

  • Wineland Nannies undertakes to ensure that all Nannies/Sitters on the register have been carefully selected and have demonstrated satisfactory previous experience in childcare employment 

  • The Client accepts that no amount of reference checking can provide a guarantee of future performance by individual Nannies / Sitters 

  • Wineland Nannies cannot be held accountable for negligence on the part of a Nanny/Sitter who has provided Wineland Nannies with satisfactory references except where reasonable care has not been taken in the reference checking process or where Wineland Nannies has failed to take note of other information received concerning the Nanny/Sitter’s past performance 

Wineland Nannies selection procedure includes the following:

  • A written application by the Nanny/Sitter

  • Identity checks by sight of documents and records supporting the applicant's identity

  • A personal interview and taking a minimum of two recent employment references 

  • The application and notes of the references received are reviewed, approved and signed off by Wineland Nannies before each Nanny / Sitter is admitted to Wineland Nannies’ register 

  • The average age of Nannies/Sitters on Wineland Nannies' register is mid-twenties to mid-forties (junior & señor nannies) and is studying  childcare / teaching / have worked /  in childcare for no less than 3  years 

  • The Client accepts that Nannies / Sitters on Wineland Nannies register are free agents and Wineland Nannies is not able to require any particular individual to work at any time or for any particular Client 

Nanny / Child Ratio:

  • For group / event / wedding / nanny share bookings the following Nanny Child Ratio will apply. This ratio is none negotiable;

  • Children under the age of 4  - One Nanny / 2 Children 

  • Children over the age of 4   - One Nanny / 4 Children 

  • OR 1 Nanny  per private family

Payment, Amendments, Cancellation & Refunds 

  • Full payment is required to confirm your booking

  • Card and Electronic Fund Transfer Payments (EFT) are accepted. 

  • All bank chargesto be paid by the client in case of an EFT payment 

  •  Bookings may be amended no less than 24 hours prior to the booking date, these changes are subject to availability

  • A full refund will be given if the booking is cancelled 24 hours  prior to the booking date 

  •  A10% cancellation fee will apply 

  • No refund will be given if the booking is cancelled less than 24 hours  prior to the booking date / time 

General 

  • The Client is responsible for ensuring the Nanny/Sitter clearly understands any special needs of the Client's children 

  • The Client undertakes to complete the Child Info Sheet and send it back to Wineland Nannies no less then 24 hours to the start of the booking 

  • The Client undertakes to provide the Nanny/Sitter with refreshments and a light meal if the Nanny/Sitter is booked for more than 5 hours 

  • Nannies/Sitters are not allowed to take any food/drink (except water) with them to any booking for health and safety reasons 

  • Wineland Nannies has no responsibility for a Nanny/Sitters’ acts or omissions except where these could reasonably have been identifiable from Wineland Nannies selection procedure or as a result of other information received by Wineland Nannies 

  • If during a booking, any accidental damage occurs to the Client's property or possessions, this will need to be covered by the Client's own insurance policy 

  • In the event that a Nanny/Sitter is booked and for reasons beyond the agency's control the Nanny/Sitter cancels at short notice or fails to arrive at the booking time Wineland Nannies will use its best endeavours to find another Nanny/Sitter for the Client. In the event that it is not possible a full refund will be given 

  • Wineland Nannies is not responsible for any loss suffered as a result of the Nanny/Sitter’s failure to keep the appointment except where Sitters has failed to use reasonable care in confirming the details of the appointment with the Nanny/Sitter 

  • While a Nanny/Sitter is providing services for a Client from an introduction made by Wineland Nannies the Client undertakes to reimburse Wineland Nannies fully for all costs, claims, damages, and liabilities whatsoever arising from the Client's wrong doing or negligence 

  • If, for any reason, the Client is not happy with their allocated Nanny / Sitter, the Client must inform Wineland Nannies within the first 2 hours of the booking 

  • ONE replacement Nanny/Sitter will be offered, free of charge. If another Nanny/Sitter is requested, a new booking will be made and immediate payment will be required 

  • No refund will be given if the Client declines the replacement Nanny / Sitter

  • If the client fails to notify us within the given timeframe the client will not be eligible for a refund or a replacement Nanny/Sitter

Nanny Cams

At Wineland Nannies we wholeheartedly support the use of Nanny Cams. Please note the fowling;

  • The use of nanny cams is governed by the Regulation of

  • Interception of Communications and the Provision of

  • Communication Related Information Act (RICA). The act upholds our Constitutional right to privacy 

Therefore:

  • It is required that you seek the written consent of your allocated nanny and that of the CEO and owner of Wineland Nannies, Ms Sue Marais, before you set up your camera(s).

  • In the case of a live-in nanny, you are not allowed to place cameras in her own private rooms such as her bedroom or bathroom.

  • It is also illegal to record in a room where a person may hold the expectancy of privacy, such as a bathroom or a room he nanny uses to change into her uniform.

  • If you want to use the camera footage as evidence in a labour hearing against your nanny, it will only be allowed if you can show that your nanny consented to being filmed beforehand.

  • If your nanny decides to lay a charge against you for filming  her without her consent, a conviction may result in a fine or imprisonment 

Wineland Nannies reserves the right to terminate any booking if; 

  • The Nanny / Sitter is treated in a rude manor or feels threatened / unsafe in any way

  • The Nanny / Sitter turns up at a booking and the amount of children exceeds the amount mentioned in the booking confirmation 

Personal Data Protection 

  • Wineland Nannies Clients accept that we may communicate with them by email, text message or phone in relation to any matter concerning childcare bookings made by the Client. 

  • Apart from in the course of arranging your childcare provision Wineland Nannies will keep your email address, phone number and other personal data confidential at all times.

  • South African will apply In case of any dispute